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Click on the links below and see if
working with JERPAT is right for you.
If your question is not answered on this page, contact us
and we can answer your question!
What is a Virtual Assistant (VA)?
What makes JERPAT's VA services unique from what other VAs offer?
What are the benefits of hiring JERPAT as
opposed to an employee?
Who can benefit from using JERPAT's Services?
What is a Business Administrative Coach?
I don't need a coach, I need a VA.
Will your services still work for me?
What is a Defining Meeting? As a Client, do I have to pay for this
service?
I am not a Client. Do you offer Defining Meetings to those who
are not your Clients?
You are not local to me. Can I still use your services?
What can you
guarantee me as a client if I use your services?
What is a
Virtual Assistant (VA)?
The International Virtual
Assistants Association defines a VA as "an independent entrepreneur providing administrative, creative and/or
technical services. Utilizing advanced technological modes of
communication and data delivery, a professional VA assists clients in
his/her area of expertise from his/her own office on a contractual
basis."
We take this definition further, stating that you should expect your VA to
be your partner, not "just" your assistant. At JERPAT, we are your
business partner, and we are truly committed to seeing your business
grow and develop how you intend it. We work with you on many tasks that
an assistant would, plus we go above and beyond in thinking
outside of the box on each task or project you pass onto us. We also
pass along tips and ideas on business growth and development ideas. Your
value in working with us will far exceed your investment.
What makes JERPAT's VA services unique from what other VAs offer?
JERPAT stands out as distinctive from the
rest of the Virtual Assistant
firms because of our 3 step methodology:
1. Define it...
2.
Release it...
3. Receive it.
Through this process, we
work with our clients not only as their Virtual Assistants, but as their
Business Administrative Coaches. Our first meeting together is our
preliminary Quarterly Defining Meeting (click
here for more information on our Defining Meetings). When we
complete this 30-minute meeting, we have a strategic plan outlining the
steps that we need to take, both together and independently.
Next, we ask you to
release the tasks to us that we’ve framed in our Defining Meeting and we
will ensure they get done. This frees you up to focus on the tasks
identified for you in our Defining Meeting, as well as enjoying your
business.
In the agreed upon
timeframe, you will receive your completed tasks. It's as
easy as that!
What are the benefits of hiring JERPAT as
opposed to an employee?
Statistics show that employees cost 2 - 2.5 times what a VA does. So
even though you may be paying a wage of $15 an hour, by the time you
finish paying benefits such as Health/Dental/Life Insurance and
Retirement Plans, as well as your overhead costs, such as Office Space,
Equipment & Office Supply expenses, you are actually paying an average,
of approximately, $28 an hour. On top of this wage, you have to pay for
training, wasted time in the office, and so on.
With JERPAT, we specialize in the services that we offer you, so not
only are you guaranteed high quality service, it takes us half the time
someone who does not specialize would take, and you can be assured it
will be done correctly. JERPAT works with a team of Virtual Assistants
who have gone through our intensive training program, and each VA on our
team specializes in a unique service. We tap into our team to ensure
that each time we complete a task for you, a subject-matter expert VA is
providing the service.
The best part? You don't have to go to multiple companies to ensure that
you are getting someone experienced in your needs, you only need JERPAT.
As mentioned, we work with a team of VAs with different specialties, so
we can guarantee that 90% of the work you provide us, we will have
someone who specializes. For the other 10%, we are always looking to
learn new tasks, services, and software. If one of your services falls
under this 10%, we will work with you to learn this service and make it
one of our specialties!
Click here to learn more about our specialty services.
Who can benefit from using JERPAT's Services?
Coaches and Soloprenuers who are interested in taking their business
to new levels. We specialize in supporting those who are struggling, and
helping them build and maintain a successful business. We also offer
support to those who are looking for someone to help them maintain their
current business, as well as come up with new and innovative ideas.
Clients who are "just" looking for an assistant to complete tasks, with
no thoughts and ideas, would not benefit from our services, as the
foundation of our business is to work along side of you. We do have an
extensive network of Virtual Assistants, so we would be happy to
recommend someone to you who would be a suitable fit for you.
What is a Business Administrative Coach?
As Business Administrative Coaches (BAC) we help you define your
business goals, and then go a step further by breaking down the steps to
reach those goals. We understand that your expertise lies in the service
you provide your clients, not on how to run your back-end office and
grow your business from an administrative viewpoint. After all, none of
know what we don't know. We help you define what it is you don't know,
and then we help you accomplish it.
I don't need a coach, I need a VA. Will your services
still work for me?
Yes. Our number one job is to be your Virtual Assistant. We feel that
within the role of VA, our coach training helps us to assist you better.
We know how to build a successful business, and the number one thing
that can hold a soloprenuer back, is to have a back-end office that is a
mess. We support you in ensuring your back-end office is running smooth,
giving you a professional edge above your competitors.
What is a Defining Meeting? As a Client, do I have to pay for this
service?
A Defining Meeting is led by one or more of our Business Administrative
Coaches. In this 30-minute quarterly meeting, we will work with you to
identify your short-term goals, as well as your long-term goals for your
business.
Based on your goals, we will then work with you to create a concise
month-by-month plan of tasks that need to be achieved to accomplish your
goals. We will brainstorm ideas with you about how you can accomplish
your goals.
By the end of the meeting, we will have laid out a Plan of Action for
JERPAT and you, on the next steps to be taken. We then monitor the Plan
of Action, and will send you reminders for steps you needed to take, as
well as ensure we accomplish our tasks in the time frame outlined.
Our clients do not pay for these Complimentary Quarterly Meetings as
long as they are on one of our Partner Plans. We have several plans
available, and they are all customizable. We encourage our clients to
sign-up for a Partner Plan, as those are the clients that see the
largest benefit from working with us.
Click here to
review some of our plans.
I am not a Client. Do you offer Defining Meetings to those who
are not your Clients?
Yes, we do offer 30-minute Defining Meetings for those who do not fall
under the Partner Plan clients. Each meeting is $65, and includes a
detailed copy of the plan created during our meeting. If you would like
to learn more about these meetings, please sign up for a consultation
with us here.
You are not local to me. Can I still use your services?
Absolutely. We are virtual,
meaning we can work with anyone, anywhere in the world, due to the
invention of the Internet. Most of our communication and delivery of
projects is able to be conducted via email. We also have the capability
of using the Postal Service and Fax Services as well.
What can you
guarantee me as a client if I use your services?JERPAT
can guarantee you 100% satisfaction on every project you request.
We will not stop working on your project until you are
satisfied with it.
We will never sign you up for a service we
cannot provide; instead we will refer you to our list of other Virtual
Assistant professionals, in hopes that one of them can fulfill your
needs.
We can assure you that all information provided us will be held strictly
confidential. We will not release any of your company information,
services, or project information without prior consent from you.
Confidentiality is a guarantee!
We guarantee fairness, honesty and integrity
from our company.
Click here to read
our Pledge of Ethics.
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